INOG recommends centralized operations of Networks, and below is a typical structural model of responsibilities.
Operations Standards:
INOG supports and develops all its processes, procedures and operations designs based on the international standards offered by:
- the Enhanced Telecommunications Operations Map (eTOM)
- Information Technology Infrastructure Library (ITIL)
Both Standards have similarities and parallels in the operations environment. The following table illustrates those services:
Similarities and Differences
eTOM |
|
ITIL |
Telco enterprise model |
|
IT / ICT Service Management |
ITU international standard |
|
ISO/IEC international standard |
Enterprise-wide Process Framework |
|
Set of best practices |
Hierarchical catalogue of process elements |
|
Process guidance |
Blueprint for process direction for Service Providers |
|
Best Practice Framework, that can then be applied within enterprises |
Common language to describe processes |
|
Mechanisms to deliver controlled and optimisable services |
Standardised vocabulary |
|
Standardised vocabulary |
Whether the Managed Services is operated under ITIL or eTOM, the Operations Services required are illustrated in the following model:
