Overall INOG-PS Operations Services is looking to provide Value Added support to Customers. In this highly competitive IT&T world of Managed Services getting a leading edge over competitors can mean the difference between business success and failure.
INOG focuses on providing:
- Quick Time To Market
- World Class Network Performance
- Jump Start Service Implementations
- “Hit the Ground Running”
- Generating Service Revenues Faster
- Network Operations Quality Processes
- Allow time to train new Management & New Hires
Central to all INOG services is the aim of:
- OPEX (Operating Expense) savings by maximizing work flow & personnel efficiency
- OPEX savings through personnel reduction and improvements including centralized maintenance (eTOM/ITIL functions)
Operations Support
INOG has access to skilled Managed Service experts who specialize in Network Operations Center Start up or Transition projects.
With a focus on “speed to market” essential for an early return on investment (ROI), we offer the following Support Services for new start or existing operators:
Operations Architecture
- Operations Support Systems Recommendations
- Operations Support Systems / Business Support Systems Planning
Operations Planning
- Organizational Design Recommendations
- Staffing & Training Plans Development
- People, Process, Technology Interface Planning
Operations Process Engineering
- Business Process Development
- Process Flow Diagrams & Narratives Development
- Methods & Procedures Development
- Operations Documentation
Plan Development - Service Level Agreements (SLA) Development
Integration / Customization – Operations Support Systems
- OSS Integration, Verification Testing and Acceptance
- OSS Customization, Inter-operability Testing and Acceptance
- Network Validation Testing Services (NVT)
- Network Acceptance on
behalf of the Customer
Network Operations Center Environment Preparation
- Work Center Floor Plan Development
- Work Center Furnishing Recommendations
Operations Readiness Testing
- Readiness Test Plans, Scenarios, Scripts Development
- Test Execution, Validation, Modification for “Ready For Service”
Knowledge Transfer
- On the Job Training & Mentoring
- Customized Knowledge
Building Programs - Formal Vendor Training Organized
Operations Staffing
- Job Description Assistance
- Customer Candidate Interviewing
- Experienced Operations Resourcing
Operations Center Transition
Although the Operations and Maintenance (O&M) services maybe outsourced for a number of years to an operator, the Service Provider may decide to bring the O&M services back “in house” for a variety of reasons.
INOG can support the Service Provider make this transition smooth and uninterrupted to “Business as Usual” operations by:
- Transition Planning
- Documentation Transfer to Customer
- Operations and Maintenance Transfer to Customer
- Assett Transfers